Mukati
- Sarudzo yeMupepeti
- Pamusoro gumi akanakisa CRM-masisitimu edhipatimendi rekutengesa zvinoenderana neKP
- Nzira yekusarudza CRM system yedhipatimendi rekutengesa
- Mibvunzo nemhinduro dzakakurumbira
Mukuru ane tarenda, vatengesi vanokurudzirwa uye yakanakisa CRM system - bhizinesi rega rega rinorota zvecombo yakadaro. Hatisi kuzokuudza nzira yekuwana mutungamiri anotonhorera uye kuunganidza timu iyo inozvipira kuunza mamirioni emadhora purofiti kukambani. Asi ngatikurukurei pamusoro pechinhu chechitatu - "siremki", iyo yakanakira vose mutungamiriri uye pasi.
Iwo akanakisa CRM masisitimu edhipatimendi rekutengesa otomatiki mabhizinesi maitiro, ane analytics maturusi, uye batanidza nesaiti yako, email mabhokisi, vatumwa ipapo. Chimiro chavo uye mashandiro avo akagadzirwa nenzira yekuti vanosundidzira mushandi kuti apedze kutengeserana uye kupedzisa basa nekugamuchira mari yemutengi kumaakaundi ekambani yako.
Sarudzo yeMupepeti
"PlanFix"
CRM ine simba rekugadzirisa system, kureva, inochinjika marongero uye kugadzirisa kune zvaunoda. Iyo kambani ine yayo app store yakafanana neyakakurumbira AppStore uye Google Play. Mazhinji emaapps muchitoro ichi ndeemahara, asi kune zvakare akabhadharwa sarudzo. Pane zvimwe zvinonakidza zvakawanikwa. Semuyenzaniso, mhinduro inongo pinza zita remutengi mumagwaro ese, mishumo nemabhii. Kana sevhisi inobatanidza neTeregiramu sarudzo kubvunzurudza mutengi.
NeCRM yePlanFix dhipatimendi rekutengesa, unogona kuchengeta marekodhi emasevhisi (mainvoice enyaya, zviito zvekuvhara, gadzirira mishumo), maneja mabatiro kubva uye kuenda, kugamuchira uye kugadzirisa zvikumbiro kubva kwakasiyana zvinyorwa.
Kune akawanda ekubatanidza: inotsigira anonyanya kufarirwa maemail vatengi, vatumwa ipapo, SMS kutumira masevhisi, gore storages. Iyo purogiramu inokwanisa kuongorora huwandu hwekutendeuka uye kugadzira chirongwa chekubata nekutadza.
Nzvimbo yeIndaneti: planfix.ru
Features
| mutengo | kubva pa2 kusvika ku5 euros kune mumwe nemumwe mushandi wekambani pamwedzi, zvichienderana nehurongwa hwemitero |
| Free version | hongu, kusvika kuvashandi vashanu |
| Deployment | gore, pane mobile application |
Kubatsira uye zvakaipa
Pamusoro gumi akanakisa CRM-masisitimu edhipatimendi rekutengesa zvinoenderana neKP
1. RetailCRM
Nezita, iwe unogona kufunga kuti iyi sisitimu inobatsira mukuita otomatiki bhizinesi "pasi", muzvitoro, asi muchokwadi yakarongedzerwa kutengeserana kwepamhepo. Yakavakwa nenzira yekuti dhipatimendi rekutengesa raizove rakasununguka sezvinobvira kuunganidza zvikumbiro kubva kune vese vatumwa pakarepo uye masocial network, uye kushanda navo muhwindo rimwe.
Ndiko kuti, chirongwa chichatarisa zviyero zvekuchengetedza, uye kuendesa kunobatsira kugadza, uye maneja anosundira kuti zvingave zvakakosha kuunza kutengeserana kune mhedzisiro inonzwisisika. Pane hurongwa hwezvinokonzeresa - zviyeuchidzo zvevatengi nevashandi nezve nhanho inotevera mukutengesa.
Kuita kwakanaka kwekugovanisa "customer chaos" yakaunganidzwa: kupaza vatengi muzvikamu uye kuseta otomatiki mitemo yekudzokorora kutengesa.
Nzvimbo yeIndaneti: retailcrm.ru
Features
| mutengo | kubva ku1500 rub. pamushandisi pamwedzi |
| Free version | inowanikwa kune mushandisi mumwechete asingaite maodha anopfuura mazana matatu pamwedzi, kana nguva yekuyedza kwemazuva gumi nemana eiyo yakazara vhezheni. |
| Deployment | gore kana paPC |
Kubatsira uye zvakaipa
2. "MegaPlan"
Iyo kambani inovimba nekuchengetedzwa kwevatengi vayo. Kubva kuCRM, haugone kungoburitsa zvese zvinobatika uye kubata nekudzvanya kumwe chete. Iyi sarudzo inongowanikwa kune vatungamiri. Nhoroondo yekutaurirana yakasiyana inogadzirwa kune umwe neumwe mutengi. Iyo kadhi ine nhoroondo yenhaurirano, maakaundi, marekodhi ekufona.
Kune sisitimu yemadhizaini kanban mabhodhi: unogona kudhonza makadhi emadhiri azvino kubva kune imwe module kuenda kune imwe paari. Izvi zvinoshandisa chinangwa chinooneka chechikwata chekutengesa kuti vaone kuti mangani matikiti avachiri nawo mupombi.
Iyo yakadzama yekuzivisa sisitimu inoratidza kuti mangani madhiri akavhurwa uye kuti mamaneja akareba sei haakwanise kuapedza. Iyo kambani inovimbisa kuti zvichatora mavhiki maviri kuita iyo system mubhizinesi rako.
Nzvimbo yeIndaneti: megaplan.ru
Features
| mutengo | 329 - 1399 rubles. kumushandisi wega wega pamwedzi, zvichienderana nemutero uye nguva yekutenga yekunyorera |
| Free version | vhezheni yekuedza kwemazuva gumi nemana |
| Deployment | mugore kana paPC |
Kubatsira uye zvakaipa
3. "Bitrix24"
Iyo yakanyanya kusimudzirwa CRM muNyika Yedu, ingangoita zvakafanana kune akadaro masisitimu. Kubatsira kwayo ndeyekuti inogona kunge iri yega yega chigadzirwa, uye yakabatanidzwa, "yakanatswa" uye inoshandiswa kune rimwe bhizinesi. Iyo purogiramu ine yakajeka uye yemazuva ano interface. Nhoroondo yakadzama yekutengeserana kwega kwega inowanikwa. Inogona kusanganiswa nefoni.
Kugona kukuru kwekutengesa otomatiki: kugovera kwemabasa kune vatengesi, chizvarwa chemainvoice ekubhadhara, kurodha mishumo uye kugona kuseta mameseji eSMS. Iyo sisitimu inokwanisa kuvaka bhizinesi maitiro zvinoenderana nemamiriro ako. Iwe unoseta nzira yemutengi kubva pane imwe nhanho kuenda kune imwe, zvese izvi zvinodhirowewa kumusoro mune script, uye pakubuda unowana chiratidzo chine yakajeka bhizinesi maitiro. Iwe unogona kubatanidza warehouse accounting, gadzirira zvekutengesa zvinopihwa uye akajairwa magwaro ekambani.
Nzvimbo yeIndaneti: bitrix24.ru
Features
| mutengo | 1990 - 11 rubles. pamwedzi zvichienderana nemutengo wehuwandu hwevashandisi |
| Free version | hongu, nekushanda kushoma |
| Deployment | gore, paPC, mune mobile application |
Kubatsira uye zvakaipa
4. FreshOffice
Imwe yemabhenefiti eCRM iyi kuwanda kwenzvimbo dzakasiyana umo mutengesi anogona kuisa ruzivo nezve mutengi kana kambani yaanoshanda nayo. Uye ipapo iyo yese yevatengi base inogona kupatsanurwa neakasiyana ma tag kuitira kuita analytics. Kana kuti pakarepo kanda mushandirapamwe wekushambadzira pasocial network pane chimwe chikamu chevatengi.
Semuenzaniso, mamwe madhiri awakarembera, mutengi ari pachimiro "angatenga kana mutengo wakadzikira zvishoma." Iwe unovaisa muchikamu chimwe uye uvanange pasocial network ine mutero wekupa.
Kune yakavakirwa-mukati chat aggregator, uko mamaneja vanogashira mameseji kubva kune ese ekutengesa nzira. Iyi CRM inobatsirawo maneja kudzora uye kuronga basa remushandi wega wega.
Iko kune kushanda kweiyo otomatiki funnel - apo, semuenzaniso, uchitevera mhedzisiro yeimwe nhanho yekutengeserana, mutengi anogashira meseji, basa idzva rinopihwa maneja, uye inotevera nhanho yekutengeserana inopinzwa mukati. karenda.
Nzvimbo yeIndaneti:freshoffice.ru
Features
| mutengo | 750 rub. pamushandisi pamwedzi |
| Free version | nguva yekuedza inowanikwa pakukumbira mushure mekutariswa kwemumiriri |
| Deployment | gore, pane nharembozha, kune yemuno vhezheni yekutumirwa paPC |
Kubatsira uye zvakaipa
5. 1C: CRM
CRM mutsetse wezviyero zvakasiyana zvebhizinesi: kubva kumakambani madiki kusvika kumakambani. Izvo zvakanyanya nyore kune avo vanoshandisa zvimwe zvigadzirwa zvemumba 1C corporation, senge inventory control, accounting, manejimendi evashandi, nezvimwe, kuronga mafambiro ebasa. PaCRM, unogona kubatanidza akawanda ekuwedzera kune imwe mari yekuwedzera, iyo inonzi "maapplication".
Semuenzaniso, kune maneja - inotungamira yekugovera sisitimu, kune maneja - smart vabatsiri vanoperekedza, vanoyeuchidza uye vanopa zano algorithm pamatanho akasiyana ekutengeserana. Maitiro ekutengesa anotungamirwa nekubatana kwemapurojekiti, vatengesi mirairo, warehouse, kubhadhara, kugadzira, kana zvichidikanwa.
Nzvimbo yeIndaneti: 1crm.ru
Features
| mutengo | 490 - 699 rubles. pamwedzi pamushandi, zvichienderana nenguva yekunyorera |
| Free version | 30 mazuva ekuwana |
| Deployment | gore, paPC |
Kubatsira uye zvakaipa
6. YCLIENTS
Iyo sevhisi yakakura kubva padiki seti yezvishandiso zvekurekodha vatengi sevhisi kuita yakanaka chikuva che automating uye kubatsira dhipatimendi rekutengesa. Vashandisi vakuru veCRM iyi mabhizinesi madiki: maindasitiri erunako, kugamuchira vaenzi, zvitoro zvezvitoro, nzvimbo dzemitambo uye nzvimbo dzekusimbaradza, makirabhu, zvikamu, nzvimbo dzekutandarira.
Chekutanga pane zvese, CRM yakanakira avo vane yakanyatso kuvakwa sisitimu yekukwezva vatengi kune saiti. Izvo zvichave zvinonakidza kuti maneja adzidze masosi ekukwezva vatengi mu analytics system. Iyo purogiramu inobvumidza iwe kuverenga mihoro uye kuderedza mutengi churn kuburikidza nekuvimbika zvirongwa. Inobatanidza nefoni uye online mari rejista. Nguva yakatarwa yekushandisa mazuva mashanu.
Nzvimbo yeIndaneti: yclients.com
Features
| mutengo | kubva ku857 rubles pamwedzi, mutero unoenderana nehuwandu hwekunyorera, nguva yekutenga rezinesi, nhamba yevashandi. |
| Free version | nguva yekuedza 7 mazuva |
| Deployment | gore, pane mobile application |
Kubatsira uye zvakaipa
7. amoCRM
Vagadziri vakavimba nekurerutsa iyo interface uye mashandiro kuti vakwanise kumhanyisa system, pamwe nekudzikisira nguva nemari yekudzidzisa dhipatimendi rekutengesa kushandisa chirongwa.
Imwe yeakanakisa maCRM pamusika akamiswa nenzira yekuti zvikumbiro kubva kumatanho ese zvinowira mukutengesa funnel. Uye zvese zviri pamberi pemeso emaneja kuti vasapotsa chero chinhu. Iko kubatanidzwa nemabhokisi etsamba, IP-telephony. Iyo purogiramu ine nhume yayo yekukurukurirana kwekambani.
Mumutengesi wekutengesa, unogona kubatanidza maturusi akasiyana-siyana ekunongedza uye "anodziya" vatengi - senge mazita ekutumira, kushambadzira pasocial network. Mateki ndeupi wevatengi asina kuita odha kwenguva yakareba uye anokoka maneja kuti apinde chibvumirano chitsva naye.
Nzvimbo yeIndaneti: amocrm.ru
Features
| mutengo | 499 - 1499 rubles. pamwedzi pamushandisi, zvichienderana nemutero |
| Free version | nguva yekuedza 14 mazuva |
| Deployment | gore, pane mobile application |
Kubatsira uye zvakaipa
8. Callibri
Iyo yekuyedza CRM sisitimu inotarisa pakushambadzira, ndiko kuti, kutevera kushanda kweakasiyana ekushambadzira mishandirapamwe uye nekuashandura kuita kutengesa. Zvikasadaro, zvese zvinoenderana neakanakisa CRM mienzaniso: nhoroondo yekunyorerana nevatengi, kubatanidzwa nefoni, vatumwa vekare, nezvimwe.
Asi iyo system inonakidza kunyanya kune zvishandiso zvayo. Yakakamurwa kuita matatu seti, imwe neimwe inobhadharwa: "MultiTracking", "MultiChat" uye "End-to-End Analytics". Hezvino zvimwe zvinonakidza zvingangoitika.
Saka, "MultiTracking" Inoratidza kuti ndeipi ad, saiti, peji uye kiyi izwi rakabva mutengi. "MultiChat" inounganidza zvikumbiro kubva kumafomu ari pasaiti, inochengeta danda rimwe chete. Pane zvinhu zvinonakidza, senge otomatiki kunyoreswa kwenhaurirano pakati pemutengesi nemutengi, uye yakadzama yekupedzisira-yekupedzisira analytics system.
Nzvimbo yeIndaneti: callibri.ru
Features
| mutengo | kubva ku1000 rub. pamwedzi wega wega seti yezvishandiso, mutengo wekupedzisira unoenderana nehuwandu hwevashanyi kune yako saiti |
| Free version | nguva yekuedza 7 mazuva |
| Deployment | cloudy |
Kubatsira uye zvakaipa
9. TimeDigital CRM
Kadhi remutengi rinoratidza nhoroondo yese yekudyidzana kwake nedhipatimendi rekutengesa uye webhusaiti yako. Chii chaifadza munhu wacho, kana akatarisa tsamba yako yetsamba. Iyo sisitimu inogona kutoisa zvibodzwa zvevatengi: iyo yakakwira zvibodzwa, zvinoreva kuti iyo mutengi akanyanya kubatwa nekushambadzirwa kwechigadzirwa chako, uye akanyanya kuvimbika kune chako chigadzirwa kana sevhisi.
Iwe unogona kugadzirisa iyo yekutengesa funnel yekambani yako. Iyo sisitimu inozotumira otomatiki yekutengesa kune mutengi pane imwe nhanho yekutengeserana. CRM pachayo inogadzira zviyeuchidzo zvemaneja kuti varege kukanganwa kufonera vatengi vasina kupindura kufona kana kukumbira kufona. Pakutengeserana kwega kwega, unogona kugadzira dziva rebasa kune maneja, kuitira kuti mutengi atonyanya kugutsikana nekushanda nekambani yako.
Nzvimbo yeIndaneti: timedigitalcrm.com
Features
| mutengo | 1000 - 20 000 rubles. pamwedzi zvichienderana nehuwandu hwevashandisi nevatengi |
| Free version | nguva yekuedza 14 mazuva |
| Deployment | cloudy |
Kubatsira uye zvakaipa
10. “Ether”
CRM, iyo inogadzirwa zvakananga kune mabhizinesi madiki. Iko hakuna nhamba yakakura yeadd-ons uye mabhero uye muridzo zvinopihwa nevagadziri vakakura. Zvichireva kutaura, aya akanyanya epamusoro Excel maspredishiti anotarirwa kutengesa. Nenzira, pakudzvanya, iyo dhatabhesi yese inoburitswa muExcel faira kana inogona kutumirwa kubva mairi.
Iyo interface ipfupi, zvese zviri muchimiro chemakoramu nemakoramu, uko ruzivo nezvevatengi rwunopinzwa: chimiro chavo, basa remushandi. Kune ma templates ezvisarudzo zvinogoneka zvekusimudzira chibvumirano uye kugovera mastatus kwavari, kana iwe unogona kuwedzera yako.
Nzvimbo yeIndaneti: ether-crm.com
Features
| mutengo | 99 - 19 999 rubles. pamwedzi zvichienderana nemutengo, mitero inosiyana muhuwandu hwevashandisi vanogona kushanda muCRM |
| Free version | nguva yekuedza 21 mazuva |
| Deployment | cloudy |
Kubatsira uye zvakaipa
Nzira yekusarudza CRM system yedhipatimendi rekutengesa
Iko hakuna mitemo isina kujeka yekusarudza CRM system: mabasa akakosha kune imwe kambani haana basa kune imwe. Nekudaro, pane zvakakosha maitiro aunofanira kutarisisa mune chero mamiriro.
Maitiro ekuisa CRM
Zvigadzirwa zvizhinji zvava mumakore. Ndiko kuti, vanoshanda pamaseva ekambani yevatengesi. Kuwana kwavari kubva chero kupi zvako pasirese, chero bedzi Internet ichishanda. Izvo zvakaderera ndezvekuti kana kambani iine kutadza kwehunyanzvi, saiti yacho haizoshande panguva yekudzoreredza basa. Kuenderera kunonzwisisika kwemafu mhinduro ndeye mobile application. Iyo kazhinji ine zvishoma zvishoma mashandiro eCRM yakazara, chete chitarisiko chinorodzwa kuti ushande nenharembozha.
Chimwe chinhu imhinduro dzebhokisi kana ivo vanonziwo "mabhokisi". Iwe unotenga yakagadzirira-yakagadzirwa software iyo yakaiswa pane yekambani server uye pamakomputa evatengesi. Chirongwa ichi hachidi chinongedzo cheinternet. Chokwadi ndechenyu nokusingaperi. Ndiko kuti, iwe unobhadhara kamwechete, asi mari yakakomba. Minus "mabhokisi" - kushayikwa kwekuvandudzwa. Kana CRM anovandudza akaburitsa matsva ekuwedzera mune ramangwana, iwe unozofanirwa kubhadhara kuti zviwanikwe mudhipatimendi rako.
Kubatanidzwa kweCRM nemamwe masevhisi
Ngatitii uri kushandisa Gmail. Uye CRM i "shamwari" chete neOutlook. Asi kuchinja kune kero dzetsamba itsva hakusi nyore nguva dzose. Izvi zvinoreva kuti iwe unofanirwa kusarudza sisitimu inotsigira nekukurumidza dhijitari yebhizinesi rako. Vatungamiriri vemusika vanogara vachichinja uye vachiwedzera kugona kubatanidza vakasiyana-siyana vatumwa pakarepo, IP telephony operators uye mamwe mamodule anobatanidzwa mukutengesa.
Mhando yemakadhi evatengi
Haisi kunyanya kutaridzika kwakakosha, asi kuti ndeapi ruzivo rwavanogona kuchengeta. Ndeapi minda yemahara iyo system inopa? Zvinoita here kuwedzera chimiro chemutengi ne chinongedzo kune yake masocial network, nhoroondo yetsamba, kubatanidzwa nechirongwa chekuvimbika? Kana izvi zvine basa mubhizinesi rako, sarudza CRM system ine seti yesarudzo.
Kukurudzira kune vatengesi
Nzira yakanaka inokurudzira vatengesi kushanda. Zvizhinji zviyeuchidzo zvenguva dzose. Dana mutengi uyu, tora mhinduro kubva kune mumwe, ita 10 kutonhora kufona, nezvimwewo Zvirongwa zvakanakisa zvinogona kugadziridzwa kukurudzira vatengesi kuti vashande nesimba uye zvirinani.
Funga zvine hungwaru
Sarudza CRM yedhipatimendi rekutengesa kwete zvezvinoda, asi zveramangwana. Somuenzaniso, nhamba yevatungamiri mudhipatimendi inogona kuwedzera. Zvakakosha kuchengeta izvi mupfungwa kana chiyero cheCRM chinoenderana nehuwandu hwevashandisi.
Kana mune ramangwana iwe unoda kugona chiteshi chitsva chekutengesa, uye mamwe masisitimu mabasa anozodiwa. Semuenzaniso, pinda mukushambadzira email kana kubheja pane zvakanangwa kushambadzira pasocial network.
Kana iwe ukasapa mashandiro anodiwa pachine nguva, mune ramangwana uchafanirwa kutsvaga mamwe masevhisi uye nekuabatanidza muCRM iripo. Uye kubatanidzwa hakusi nguva dzose kunogoneka, uye haisi nguva dzose yakachipa.
Mibvunzo nemhinduro dzakakurumbira
Takabvunza maneja weprojekiti yeWebfly IT kambani Konstantin Rybchenko kujekesa nyaya dzinoverengeka dzinobatsira pakusarudza yakanakisa CRM.